| This policy explains what personal information we collect when you visit www.nexnovo.com, submit a quote request, fill in a lead form on one of our advertisements, or contact us through live chat. It also explains how we use that information and the choices you have. |
1. Who we are
Shenzhen Nexnovo Technology Co., Ltd. ("NEXNOVO", "we", "us") is the controller of the personal information described in this policy.
Address: Floor 5, Factory Building 2, No. 8, Qinglan Road 1, Pingshan Industry Zone, Pingshan District, Shenzhen, China
Email: sale@nexnovo.com
Phone: (+86) 181 2389 7336
2. Information we collect
2.1 Information you give us
When you request a quotation, download a specification sheet, submit a lead form or contact us, we may collect:
·Name
·Business email address
·Phone number
·Company name, country and job role
·Project details you choose to share (for example glass dimensions, site location, target delivery date)
·Any message or attachment you send us
2.2 Information collected automatically
When you browse our website we may automatically collect:
·IP address and approximate location (city level)
·Browser type, device type, operating system and language
·Pages viewed, referring URL, and time spent on pages
·Cookie identifiers and similar technical identifiers
2.3 Information from advertising platforms
When you submit a lead form that appears on one of our Google advertisements, Google delivers the information you entered to us. We also receive aggregated performance data about our advertising, such as how many people viewed or clicked an ad.
3. How we use your information
| Purpose | Information used |
| Respond to your enquiry and prepare a quotation | Name, email, phone, company, project details |
| Provide technical support, samples and documentation | Name, email, company, project details |
| Follow up on an enquiry you started but did not complete | Name, email, company |
| Measure and improve our website and advertising | Cookie identifiers, pages viewed, device data |
| Send occasional product news, where you have agreed to receive it | Name, email, company |
| Meet legal, tax and accounting obligations | Name, company, transaction records |
4. Legal bases (EEA, UK and Switzerland)
Where data protection law requires a legal basis, we rely on:
·Legitimate interests — responding to business enquiries and improving our services;
·Consent — for marketing emails and non-essential cookies, which you may withdraw at any time;
·Contract — where we need the information to perform an agreement with you;
·Legal obligation — where we must keep records under applicable law.
5. Who we share information with
We do not sell your personal information. We share it only with service providers that help us operate our business, and only as needed:
| Provider | Purpose |
| Google LLC (Google Ads, Google Analytics) | Advertising delivery, lead form collection, website analytics |
| Tawk.to Inc. | Live chat and offline message handling |
| Email and hosting providers | Email delivery, website hosting and back-ups |
| Freight forwarders and payment providers | Fulfilling an order, where you place one |
We may also disclose information where required by law, court order or a competent authority, or to protect our legal rights.
6. Cookies and analytics
Our website uses cookies and similar technologies to keep the site working, to remember your language preference, and to measure traffic and advertising performance. You can block or delete cookies in your browser settings; parts of the site may then not work as expected. Where required by law, we ask for your consent before setting non-essential cookies.
7. International transfers
We are based in China and work with service providers in other countries, including the United States. Where we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses, and we limit transfers to what is necessary.
8. How long we keep information
Enquiry and quotation records are kept for as long as needed to serve you and to maintain our business relationship, and are then deleted or anonymised. Records we must keep for tax, accounting or legal purposes are retained for the period required by law.
9. Your rights
Depending on where you live, you may have the right to:
·ask what personal information we hold about you, and receive a copy;
·ask us to correct information that is inaccurate;
·ask us to delete your information;
·object to, or ask us to restrict, certain processing;
·withdraw consent for marketing at any time;
·ask us not to sell or share your personal information — we do not sell personal information;
·not be discriminated against for exercising these rights.
To exercise any of these rights, email sale@nexnovo.com with the subject line “Privacy request”. We will respond within the timeframe required by applicable law, normally within 30 days. We may need to verify your identity before acting.
If you are in the EEA or the UK, you also have the right to complain to your local data protection authority.
10. Children
Our website and products are intended for businesses. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, contact us and we will delete it.
11. Security
We use technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and restricted staff access on a need-to-know basis. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
12. Changes to this policy
We may update this policy from time to time. The effective date at the top of the page shows when it was last revised. Material changes will be announced on this page.
13. Contact us
For any question about this policy or about how we handle your information:
Email: sale@nexnovo.com
Post: Shenzhen Nexnovo Technology Co., Ltd., Floor 5, Factory Building 2, No. 8, Qinglan Road 1, Pingshan Industry Zone, Pingshan District, Shenzhen, China